Frequently Asked Questions (FAQ)

We are pleased to offer nationwide delivery services with a few exceptions. We deliver to most cities in the UK including London, Birmingham, Manchester and more ensuring that our products reach you wherever you are.

For THCP and all other states, you can enjoy the convenience of our delivery services right to your doorstep. If you have any further questions or need assistance with your order, please don’t hesitate to contact us.

We aim to process and ship your order promptly. Orders placed before 5 PM Central Time are typically shipped out the same day, ensuring minimal delay in delivery.

Orders placed after 5 PM Central time will be shipped out the next day.

However, please note that certain factors may extend processing times:

  • Holidays: Orders placed on holidays may experience a processing delay of 24 hours.
  • Shipping Company Delays: Occasionally, delays in shipping may occur due to unforeseen circumstances or issues with the shipping company.

Rest assured, we are committed to getting your order to you as swiftly as possible, and we appreciate your understanding in cases where processing times may be extended. If you have any concerns about your order, please feel free to contact our customer service team for assistance.

Yes our shipping within the UK is done discreetly to every delivery location.

Yes. You will receive a tracking number for your order after it has been shipped out either in your or phone number. 

If you ordered a product from us that didn’t meet your expectations, we offer you our a 30 day guarantee. Simply reach out to us, we’ll provide you a return address to send your product back, and we’ll give you a store credit to try something else.

THCA, or tetrahydrocannabinolic acid, is a cannabinoid predominantly present in the trichomes and crystals of cannabis, and it can also be derived from hemp. Serving as the precursor to delta-9 THC, THCA transforms into a substance offering effects comparable to traditional THC when subjected to heat. 

THCA hemp flower” refers to cannabis buds that contain high levels of THCA, yet maintain delta-9 THC levels at or below 0.3% by dry weight

Unfortunately, we cannot provide information regarding the potential health benefits of hemp-derived cannabinoids or blends. We advise our customers to conduct their own research and seek advice from a healthcare professional for such inquiries.

Yes, all of our products are rigorously tested by a 3rd party lab to ensure safety, quality, and potency.

Your safety and health are important to us, and we take all the necessary steps to ensure we produce quality, safe products.

You can find our lab reports here.

We understand how important it is for your order to be correct and we’re here to help resolve any problems as quickly as possible.

If you’ve encountered an error with your order, please reach out to us directly at Sales@imperialextracts.uk or visit our contact page. When contacting us, it would be helpful if you could provide the following details:

  • Your order number
  • A brief description of the issue
  • Any relevant photos or documentation (if applicable)

Once we receive your email, our dedicated customer service team will review the details and work diligently to address your concerns. We will do our best to rectify any errors and ensure that you are satisfied with the resolution.

Your satisfaction is our top priority, and we appreciate the opportunity to make things right. You can contact us here.